本書就是教您如何善用電子郵件，讓e-mail成為您無往不利的溝通工具。 一般而言，一封e-mail包含以下幾個主題： 一、Heading 信頭 二、Salutation 稱謂 三、Body of letter 正文 四、Terms of respect 敬辭 五、Signature 簽署 六、Postscript 附註說明 七、Attached file 隨信附加檔案 在上述主題中，各自有不同的表現方式，首先，您必須先瞭解其中的內容定位及書寫步驟。 您可以在下面看見一封e-mail商業書信範例，幫助您更加瞭解商用英文書信的基礎結構。
Date Sent: Tue, 5 May 2007 From: Sophia Subject: Our new order
To: Chris
Dear Chris,
We haven't received your order since last October. We need to find out what the trouble has been. It is our policy to render the best service to customers. You have always been considered as one of our regular customers, for you have given us remarkable patronage. We hope to have the pleasure of serving you again soon. Your kind reply will be much appreciative.
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電子書綜合教學
